Top Care

Reduce duty of care risk with Top Care module

Top Care helps organizations recognize early signs of customers who may need extra attention or care. In doing so, the model supports compliance with the duty of care and the prevention of complaints or reputational damage.

When is a customer "duty of care"?

Top Care detects signals such as:

• High claims burden in a short period of time

• Many mutations within the policy structure

• Complaints or repeated contact without clear conclusion

• Clients with complex family compositions or ZZP structures

Each relationship receives a duty-of-care score and an explanation of the triggers. This can be used to proactively approach the client or to better document the file.

Applications

• Compliant customer management: ensure customers understand what they are taking out

• Preventing escalations: act promptly on repeated behavior

• Quality of service: identify where customers may fall between the cracks

Top Care also provides value in audits or internal quality monitoring.