Security & Compliancy
Security and Compliance at Onesurance
Trust as a foundation
At Onesurance , security and compliance with laws and regulations are at the heart of our business. As a provider of an AI-driven SaaS platform for the insurance industry, we ensure that our services are delivered in a transparent, secure and compliant manner. In this documentation, we explain our approach to information security, data protection, compliance and continuity.
Information Security
Cloud infrastructure
Our platform runs on Microsoft Azure, a globally renowned cloud environment that meets high standards of security, scalability and compliance. This provides the robust foundation for stable and reliable services.
Data encryption
All customer data is encrypted - both at rest and in transit. Thus, data is protected from unauthorized access or loss at all times.
Access Control
Access to the platform is governed by Role-Based Access Control (RBAC) combined with Multi-Factor Authentication (MFA). This combination minimizes risk and ensures secure access for all users.
Compliance & Regulatory Affairs
Compliance with legislation
Onesurance acts in compliance with the AVG/GDPR, the emerging EU AI Act, and other relevant European regulations. We process personal data in a transparent, secure and proportionate manner while maintaining the privacy of clients and end users.
Certifications
We are actively pursuing industry-leading certifications, including ISO/IEC 27001. This underscores our commitment to structural security, risk management and compliance with international standards.
Continuity and incident management
Backup & recovery
Our environment is continuously monitored and automatically backed up. In case of failures, we have a comprehensive recovery plan that allows for rapid return to full operation.
Incident response
In the event of a security incident, clear procedures take effect. We detect and analyze incidents quickly, inform the parties involved in a timely manner, and take action to limit the impact and prevent recurrence.
Support & Escalations
Support
For regular questions, please use the familiar channels: e-mail or the customer portal.
In case of urgent disruptions or security incidents, please contact us by phone:
📞 +31 6 132 70 144 (Monday to Friday, 08:30 - 17:30)
Complaint handling
Do you have a complaint or concern? Please contact your Customer Success Manager. We will provide transparent follow-up and keep you actively informed of progress.
In conclusion
Onesurance stands for a reliable, secure and future-proof solution for the insurance industry. Do you have questions about our security or compliance approach? Please feel free to contact us - we would be happy to help.