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Incident Response

Security incidents can occur despite the best preventive measures. That is why we have a professional incident response program that ensures a fast, effective, and transparent response to every security incident. Our goal: to minimize impact, recover quickly, and learn from every incident.

Incident Response Team

Our Incident Response Team, available 24/7, consists of:

  • Incident Response Manager - Overall coordination and decision-making

  • Security Specialists - Technical analysis and threat response

  • Technical Operations - System Support and Recovery

  • Communications Lead - Stakeholder and Customer Communications

  • Legal & Compliance - Legal aspects and regulations

Training & Preparedness

  • Quarter: Scenario-based incident response exercises

  • Annual: Full-scale incident simulations

  • Continuous: Runbook reviews and role-specific training

Incident Classification

Severity Levels

Level

Impact

Response Time

Communication

P1 - Critical

Service outage, data breach

< 15 minuten

Updates every hour

P2 - High

Significant degradation

< 1 uur

Updates every 4 hours

P3 - Medium

Limited impact

< 4 uur

Daily updates

P4 - Low

Minor issues

< 1 werkdag

Weekly summary

Testing & Exercises

Regular Testing

Quarter: Tabletop Exercises

  • Scenario-based discussions

  • Team readiness

  • Runbook validation

Annual: Full-Scale Simulations

  • Full IR activation

  • Realistic scenarios

  • Comprehensive evaluation

Semi-Annual: Security Testing

  • Simulated attacks

  • Detection and response capabilities

  • Gap analysis and improvements

Continuous Improvement

Learning & Improving

After each incident and each exercise:

  • Post-incident analysis

  • Lessons learned sessions

  • Runbook updates

  • Process improvements

  • Team training adjustments

Industry Best Practices

We stay up to date with:

  • Evolving threat landscape

  • Industry standards and frameworks

  • Regulatory requirements

  • Technological advancements