Top Focus action list

What's new

• Top Focus: one combined action list for Top Sales Top Defend

• Automatic prioritization based on a combined score

• Multiple action indicators per relationship (e.g., Sales and Defend)

• Same trusted filters for quick segmentation and focus

Why this is important

• Working from a single list instead of switching between modules

• Determine more quickly which relationship to pursue by establishing a clear hierarchy

• More context at a glance through combined signals

• More consistent follow-up within teams

Configuration remains per module

• Top Focus is a combined display, not a replacement for modules.

• Settings remain customizable per module (Top Sales Top Defend)

• Numbers and thresholds per module therefore remain controllable as you are accustomed to.

Frequently Asked Questions

• Does Top Focus replace Top Sales Top Defend?

  No. Both modules will continue to exist. Top Focus is the combined starting point for daily use.

  
  

• What if a relationship is both Sales and Defend?

  Then you will see both action indicators for a customer. The action will be processed once for both predictions.

  
  

• Can we still control the numbers per module?

  Yes. The underlying configuration remains available at the module level.