About Onesurance

At Onesurance , we build smart, impactful software for insurance advisors every day. Thanks to the proactive triggers in our platform, advisors know exactly when to approach customers, and with our AI Agents, they can make the right call, at the right time, at scale. Together, we are making sure that more and more people and businesses are properly insured.

As Customer Success Manager, you will play a key role: you will ensure that our customers not only get off to a successful start, but also get lasting value from our solutions. You will supervise implementations, analyze usage, think proactively about smart applications and build a strong relationship with the customer. You are the connecting link between customer and product - and a familiar face within our team.

What you will do 👩‍💻

• You will assist new customers with onboarding, implementation and training

• You actively think about how clients can use our platform even smarter in their consulting work

• You identify challenges and solve them together with our development team

• You translate customer feedback into concrete improvement ideas for the product

• You'll help make success measurable - from usage data to customer satisfaction and retention

• You will participate in improving the onboarding process, with creative enhancements such as creating inspiring product demos, a documentation page, webinars, etc.

Who we are looking for 🔎

• You can empathize well with the customer and his or her daily practice

• You have experience in a customer-facing role, for example in Customer Success, account management or implementation or change management projects

• You understand how SaaS works and get excited about smart, scalable solutions

• You are analytically strong, think quickly and know how to distinguish main issues from side issues

• You love working with your team, but are also very independent

• You communicate clearly (both in Dutch and English), work in a structured way and easily switch between different stakeholders

What you get from us 💰

• An independent full-time role in a fast-growing and ambitious startup

• A fun and hardworking team where cooperation and trust in each other are paramount

• Lots of freedom and space to actively help build our products, processes and culture

• A good salary that matches your experience as well as the impact you make

• Hybrid working: from home, or together at the office in Amsterdam or Breda - whatever works best. On Wednesdays we work together from our office in Amsterdam Sloterdijk

• Regular team days, friendly office culture and lots of drinks

• Every year we go on a trip abroad for several days!

Enthusiastic?

Send your resume (and if you wish: a short motivation) to marianne@onesurance.ai